Abstract

This Guest Experience Platform is an award-winning, globally recognized solution that allows hotel guests to manage all their needs directly from their smartphones. With features like mobile check-in/out, smart room access, facility reservations, in-room dining, and real-time chat with hotel staff, it simplifies and enhances the guest experience. Designed with sustainability in mind, it reduces paper and card usage, aligning with eco-friendly practices. Ideal for hotels aiming to modernize guest interactions and boost revenue, this platform operates in 25 countries and has been named a top startup by UNWTO. The business model includes a one-time activation fee and an annual service fee.


Description

Solution Overview:

A globally recognized, award-winning Guest Experience Platform enabling hotel guests to handle all their needs remotely through their smartphones. This solution offers a full suite of services to streamline guest experiences, including pre-arrival requests, mobile check-in/out, room access, facility reservations, in-room dining, and direct chat with hotel staff.

Core Features:

  • Pre-Arrival Requests: Book hotel transfers and personalize experiences before arrival.
  • Mobile Check-in and Check-out: Easy, contactless check-in and checkout process.
  • Smart Room Access: Open room doors using smartphones, minimizing key dependency.
  • Service Requests and Reservations: Book restaurant, SPA, golf, or other facilities; request in-room dining, housekeeping, and concierge services.
  • In-app Chat: Connect with hotel staff (guest relations, management, front office) for real-time assistance.
  • Sustainability Focus: Reduces paper, water, and magnetic card use, aligning with eco-friendly practices.

Value Proposition:

  • Increases Non-Room Revenue: Utilizes an AI-driven marketing platform to optimize upselling and cross-selling opportunities.
  • Enhances Review Scores: Boosts customer satisfaction, contributing to higher positive review scores.
  • Maximizes Operational Efficiency: Streamlines hotel operations, reducing response time and improving guest service management.

Target Market:

Designed for the global hospitality sector, particularly hotels looking to modernize guest interaction and boost non-room revenue through digital transformation.

Global Reach:

  • Active in 25 countries with major market traction.
  • Recognized among the top six startups by UNWTO out of 1,183 contenders across 110 countries.

Business Model:

  • One-Time Activation Fee
  • Annual Service Fee (SaaS Model): Includes product hosting, customer support, solution maintenance, and version updates.
  • Unlimited User and Messaging Capabilities

Targeted Customers

  • Hotels and resorts

Solution Type

  • Saas Software
  • Service