Description
Solution Overview:
A globally recognized, award-winning Guest Experience Platform enabling hotel guests to handle all their needs remotely through their smartphones. This solution offers a full suite of services to streamline guest experiences, including pre-arrival requests, mobile check-in/out, room access, facility reservations, in-room dining, and direct chat with hotel staff.
Core Features:
- Pre-Arrival Requests: Book hotel transfers and personalize experiences before arrival.
- Mobile Check-in and Check-out: Easy, contactless check-in and checkout process.
- Smart Room Access: Open room doors using smartphones, minimizing key dependency.
- Service Requests and Reservations: Book restaurant, SPA, golf, or other facilities; request in-room dining, housekeeping, and concierge services.
- In-app Chat: Connect with hotel staff (guest relations, management, front office) for real-time assistance.
- Sustainability Focus: Reduces paper, water, and magnetic card use, aligning with eco-friendly practices.
Value Proposition:
- Increases Non-Room Revenue: Utilizes an AI-driven marketing platform to optimize upselling and cross-selling opportunities.
- Enhances Review Scores: Boosts customer satisfaction, contributing to higher positive review scores.
- Maximizes Operational Efficiency: Streamlines hotel operations, reducing response time and improving guest service management.
Target Market:
Designed for the global hospitality sector, particularly hotels looking to modernize guest interaction and boost non-room revenue through digital transformation.
Global Reach:
- Active in 25 countries with major market traction.
- Recognized among the top six startups by UNWTO out of 1,183 contenders across 110 countries.
Business Model:
- One-Time Activation Fee
- Annual Service Fee (SaaS Model): Includes product hosting, customer support, solution maintenance, and version updates.
- Unlimited User and Messaging Capabilities
